eBay customer service

[bebopbob]

Hope everyone is safe-

I opened a couple of requests last week to obtain refunds on eBay orders from a seller that never showed up (not from any members here on the board- the CDs were purchased from a well known Japanese seller on eBay) and was told in an email response from eBay to wait until June 3, 2020 for eBay to “step in”.
 

I waited until June 3rd and followed the directions eBay gave...go to “purchase history”- locate item- view request details and ask eBay to step in. The problem is that the CDs I ordered were from March 2020 and are no longer on my purchase history.

Has anyone experienced this problem? Is there a telephone number to call. I emailed eBay customer service and the email came back undeliverable. I then logged into eBay and was directed to some service to pay $5.00 which I found completely incredulous.

Very unhappy with what appears to be a lack of customer service with eBay.

 Thanks and stay safe 

Bob

Edited June 4, 2020 by bebopbob

[lipi]

The purchase history page is just really poorly designed.

If you look in the top right, it'll say "See orders from: The last 60 days". Click on that, and change it to "2020". It'll show you all orders this year.

Hope that helps!

[Brad]

Try calling 866 540 3229. 

[Ken Dryden]

If you used a credit card through PayPal, that gives you two more methods to get a refund. I haven’t gotten anything from Japan ebay but they seemed to grossly underestimate the shipping time back then.

Edited June 7, 2020 by Ken Dryden
Fix autocorrect

[mr jazz]

I had an issue with a merchant where I used paypal. I filed a claim with paypal and received a refund in a couple of days. 

[CJ Shearn]

I'm waiting on a disc from Germany, I corresponded with the seller who has a 100% seller rating and the lockdowns are preventing shipping of discs from Germany to the US.  Strange, because I received a disc from Taiwan.  So he asked I be patient.