Hey Kids, Have You Heard The News? MOSAIC's IN TROUBLE!!!

[Scott Dolan]

Yep.

And these stories are all too common...HERE! And in this case "small sample size" is actually quite pertinent to the overall conversation. It'd be one thing if ONE poster here said, "eh, they sent me the wrong shit once back in '97..." But this seems to be an ongoing, and by most accounts, wide spread problem with them. 

Hey, I can dig a freebie fuck up. But when it becomes part of your business model, well...business probably ain't going to go all that well. 

[Ken Dryden]

I'm not about to cheat a company because they made a mistake and shipped me two boxed sets retailing for a total of $285 instead of two individual CDs. It sounds like their shipping partner has some "'splainin'" to do... That is a potentially disasterous series of shipping errors, just from this thread.

 

[Scott Dolan]

The problem is that the shipping partner seems about as interested in explaining it as Mosaic is to hearing it. 

That's a lethal combo. 

[JSngry]

It's really not my business (literally and figuratively) but there's got to be some legalese in the paperwork (are they incorporated?) that gives the principals some kind of soft-er landing if and when they close up shop for good. I get altruism and not being in it just for the money, really I do, but...what happened to that Blue Note(?) half-ownership stake? I can't believe that those two guys are just going to go out of business like a broke-dick dog, not at their age. Really, I hope that is not going to happen, and I hope that that accounts for a little (or more) of the extreme generosity over the years. Don't nobody need to be that nice otherwise.

[ElginThompson]

Received shipping notification on the Savoy Bebop set. 

[miles65]

Eddie Condon/Bud Freeman and Chick Webb/Ella sets arrived today. No packing issues.

[David Ayers]

On 31 May 2017 at 11:00 PM, Ken Dryden said:

I'm not about to cheat a company because they made a mistake and shipped me two boxed sets retailing for a total of $285 instead of two individual CDs. It sounds like their shipping partner has some "'splainin'" to do... That is a potentially disasterous series of shipping errors, just from this thread.

 

That might be the retail value but the manufacturing cost is not very much...

[sidewinder]

2 hours ago, David Ayers said:

That might be the retail value but the manufacturing cost is not very much...

It's still $285 of lost business which Mosaic can ill afford to lose. Jeez !

Edited June 3, 2017 by sidewinder

[Scott Dolan]

And all their fault. 

Though, they seemingly don't care. 

[Ken Dryden]

Regardless of the manufacturing cost, when you have shrinkage, it ends up costing around 10 times the lost dollar amount to make up for it, as a rule of thumb.

In any case, I contacted Scott and UPS arrived the next day with a prepaid return label to get it back to them. Scott told me that the fulfillment house will have to eat the related costs, not Mosaic.

 

Edited June 3, 2017 by Ken Dryden

[Scott Dolan]

Great. That'll just drive up shipping costs on our end. 

[JSngry]

You'd need to know both the terms and the duration of the current contract between Mosiac and the shipper to be certain about that. Sounds like Cost Center Bingo to me, in which case it might be as simple as shipping staff gets fewer hours next/month/week/whatever. Or that somebody gets to claim a loss that they don't mind claiming. Or maybe this shipping fulfillment place has other clients that bring in enough more bucks to not make it matter. Actual money and numbers are two things that only sometimes coincide.

If we're talking contractors/vendors here and how that money works, geez, the options are infinite. And Mosaic's future life is very likely not.

[Scott Dolan]

Yeah, all great points. 

[WarpedOrb]

I received one of my orders on Friday; the Getz vinyl and it was well wrapped in bubbles. Maybe they were hearing complaints.

 

Waiting for a second order - this one took 2 days short a month so I'm not holding my breath.

 

On the matter of Mosaic shrugging off the odd box here and there I always thought insurance covered that stuff. Amazon and much smaller companies alike have from time-to-time given me rather expensive freebies over the years and I always figured they "wrote it off" somehow.

[AllenLowe]

just to add a concern about Mosaic - when I go to the web site and go to a release, and then click 'discography' it does not go to the discography. But...if I go to Google and search under "......(Mosaic release)... discography" it directs me to the correct page on their web site. So I can only access it from an external search. Anyone else have this problem?

[mikeweil]

I always get access to the discographies, but never succeed when I click on the link to the printable version.

[crisp]

1 hour ago, AllenLowe said:

just to add a concern about Mosaic - when I go to the web site and go to a release, and then click 'discography' it does not go to the discography. But...if I go to Google and search under "......(Mosaic release)... discography" it directs me to the correct page on their web site. So I can only access it from an external search. Anyone else have this problem?

Yes. Clicking on discography takes me back where I started.

[AllenLowe]

I am glad I am not alone; well, just know that if you Google it, it takes you to the right place.

[Rooster_Ties]

5 hours ago, AllenLowe said:

I am glad I am not alone; well, just know that if you Google it, it takes you to the right place.

I've had the same problem, though I think it varied from set to set (the discography came up for some, and not for others). I could have sworn it worked sometimes for  specific set, and not at other times for the same set - but I could never discern a pattern (like it worked on my phone, and not on my laptop).

Anyway, you're not alone.

[BFrank]

8 hours ago, AllenLowe said:

just to add a concern about Mosaic - when I go to the web site and go to a release, and then click 'discography' it does not go to the discography. But...if I go to Google and search under "......(Mosaic release)... discography" it directs me to the correct page on their web site. So I can only access it from an external search. Anyone else have this problem?

Any in particular? I just checked Joe Pass and Woody Shaw and the links work. But as MIkeWeil mentioned, the printable version link does NOT work.

[Rooster_Ties]

I recently often (always?) had trouble getting to the Bee Hive disco, and usually (always?) had to finally google it.

Just the basic discography, I wasn't trying to get to the printed one. 

Edited June 4, 2017 by Rooster_Ties

[alonwa]

On top of that, I see that the Eddie Condon/Bud Freeman discography on the web site is not accurate. The tracks on the CDs are a bit differently organized

[jlhoots]

On 5/31/2017 at 0:40 PM, medjuck said:

Huh?  What's unpleasant about it? 

Delayed (& perhaps incompetent) shipping is "unpleasant" - IMHO.

Never used to be that way.

[JSngry]

 

[mjzee]

Finally got a shipping notice for the Lester/Basie set.