miles65 Posted May 13, 2017 Report Share Posted May 13, 2017 The Webb/Ella and Condon/Freeman sets comming my way. Will order the Savoy when it comes back toghether with the Dail. The JPJ as soon as it reapears. Quote Link to comment Share on other sites More sharing options...
ElginThompson Posted May 13, 2017 Report Share Posted May 13, 2017 Benedetti set arrived today. Joyous! Quote Link to comment Share on other sites More sharing options...
ghost of miles Posted May 14, 2017 Report Share Posted May 14, 2017 On May 12, 2017 at 2:10 PM, Jim Duckworth said: Responding to Mosaic's email reporting the uncertainty of their future, I ordered the two sets that I do not own: Bing Crosby and Rosemary Clooney. I would rather have ordered the proposed Teddy Wilson but thought that ordering these was to some extent "doing my part." Hopefully this burst of orders will increase the likelihood of the Wilson set coming to pass. Quote Link to comment Share on other sites More sharing options...
Ed S Posted May 14, 2017 Report Share Posted May 14, 2017 If nothing else, the surge in sales resultant from the recent communication reinforces to me that it's all about one thing for Mosaic - the music. They could easily take whatever money there is from this surge and run. Instead, they are using it to reorder back ordered sets - and we've seen plenty of announcements relative to that - Savoy, JPJ, Mingus, Armstrong Decca, Bing, Benny Goodman, Mingus. I started a separate thread about the future of Mosaic, but if the mods want to roll it into this one, that is fine with me. Quote Link to comment Share on other sites More sharing options...
Kevin Bresnahan Posted May 14, 2017 Report Share Posted May 14, 2017 So I just got the shipping notice for 3 of the 4 sets I ordered last week. Of course, the shipping confirmation has the wrong address! What the... I checked my order confirmation e-mail and it's correct. How did they get it wrong? My guess is that their ordering computer system and their shipping computer system are not linked properly. So now my old house will be receiving a large box of Mosaic boxes because my forwarding ran out months ago. Quote Link to comment Share on other sites More sharing options...
Scott Dolan Posted May 14, 2017 Report Share Posted May 14, 2017 Still no shipping/tracking number for my order yet... Quote Link to comment Share on other sites More sharing options...
JSngry Posted May 14, 2017 Author Report Share Posted May 14, 2017 4 hours ago, Kevin Bresnahan said: So I just got the shipping notice for 3 of the 4 sets I ordered last week. Of course, the shipping confirmation has the wrong address! What the... I checked my order confirmation e-mail and it's correct. How did they get it wrong? My guess is that their ordering computer system and their shipping computer system are not linked properly. So now my old house will be receiving a large box of Mosaic boxes because my forwarding ran out months ago. And see...this is what gets me asking the question of if the operation would just hire some kid to make sure their technology was all linked up and working efficiently, if maybe at least one portion of this drama could be rendered obsolete towards a positive outcome. You know, somebody in the area is a longtime customer and they got a nephew or a grandson who's a whiz with the computers, I can get him to come by once a week and make everything's cooking with gas, something like that. Oh Freddie, that would be great, how much would he charge, ah Mikey/Scotty, don't worry about it, he's my brohter's kid and I've just loaned him some money for a car, he's a good kid, he can work it of by working for you, and then you got shit working all modern and stupid shit like orders not going out for a whole week and addresses not being synced up and all that shit goes away, Maybe the kid gets lucky and gets a jazz girlfriend by saying, yeah, I work at Mosaic, you want a Dean Benedetti set, I can get you a Dean Benedetti set, Babe, and she's like, oh have my children, please, and he says, we;ll, I'm not ready for that, but let's start practicing, and she gets that it's a sly Louis Armstrong paraphrased riff, and WHOOPEE, problems solved. Or something like that. Quote Link to comment Share on other sites More sharing options...
J.A.W. Posted May 14, 2017 Report Share Posted May 14, 2017 (edited) According to the Mosaic site the Bing Crosy, James P. Johnson, Clifford Jordan, Charles Mingus and Stanley Turrentine sets are expected to be available again in July 2017. The Louis Armstrong, Lester Young/Count Basie and Savoy sets are expected to be back in June, the MJQ set this month (May). Mosaic Edited May 14, 2017 by J.A.W. Quote Link to comment Share on other sites More sharing options...
2scoops Posted May 14, 2017 Report Share Posted May 14, 2017 Great news that these boxes will be available again. I'm hoping it doesn't mean the Benny Goodman will no longer be appearing after being unavailable for so long, this is now the only box without a more definite date. Quote Link to comment Share on other sites More sharing options...
miles65 Posted May 14, 2017 Report Share Posted May 14, 2017 3 hours ago, J.A.W. said: According to the Mosaic site the Bing Crosy, James P. Johnson, Clifford Jordan, Charles Mingus and Stanley Turrentine sets are expected to be available again in July 2017. The Louis Armstrong, Lester Young/Count Basie and Savoy sets are expected to be back in June, the MJQ set this month (May). Mosaic has been working Saturday and Sunday to fullfill orders and update the website. With the JPJ and Savoy coming back to the catalogue I can still get all the sets I would like to have. Quote Link to comment Share on other sites More sharing options...
mikeweil Posted May 15, 2017 Report Share Posted May 15, 2017 (edited) All this certainly sharpened our awareness that Mosaic might not be around forever and urged us to shift our spendings towards their catalogue - at least that's what I decided. I got the Hines, the Pass is under way, andI will get the others I want, one every month, instead of buying CDs from other sellers. On the top of my list are Jamal, Turrentine, JPJ, and Young/Basie. Edited May 15, 2017 by mikeweil Quote Link to comment Share on other sites More sharing options...
WarpedOrb Posted May 15, 2017 Report Share Posted May 15, 2017 Yes I would like that Jamal box too Mike. I'll be ordering more this week and I'm searching for some of the vinyl boxes elsewhere and getting what's left from Mosaic. Some vinyl set just vanished without warning from the site; if there was a warning, the Sunship and Brownie sets sure went quickly. Quote Link to comment Share on other sites More sharing options...
Scott Dolan Posted May 15, 2017 Report Share Posted May 15, 2017 I figure if I don't receive a tracking number by Thursday I'll give them a call, since that will be two weeks since I placed my order. But yeah, perhaps I'll be picking up a phone for my next order as well. Sound advice. Quote Link to comment Share on other sites More sharing options...
ElginThompson Posted May 15, 2017 Report Share Posted May 15, 2017 I never received a tracking number. After I ordered the Benedetti online, I received a notification that the order had been delivered to shipping but due to a back up it could take 5-7 days before shipment. I received the package 4 days later. My hunch is that they are so overwhelmed with orders that the normal process is a bit strained. That said, I'm just happy the lights are staying on a little longer in Stamford. Quote Link to comment Share on other sites More sharing options...
trane123 Posted May 15, 2017 Report Share Posted May 15, 2017 (edited) Mosaic doesn't seem to be as diligent about sending tracking numbers as they used to be. It seems for my last three or four orders I only received a shipping notification. A couple of times I sent a follow up email asking for the tracking number, which they did then included in a reply email. Edited May 15, 2017 by trane123 Quote Link to comment Share on other sites More sharing options...
Scott Dolan Posted May 15, 2017 Report Share Posted May 15, 2017 1 hour ago, ElginThompson said: I never received a tracking number. After I ordered the Benedetti online, I received a notification that the order had been delivered to shipping but due to a back up it could take 5-7 days before shipment. I received the package 4 days later. My hunch is that they are so overwhelmed with orders that the normal process is a bit strained. That said, I'm just happy the lights are staying on a little longer in Stamford. What date did you receive that email? Mine came two Sundays ago, 5/7. Quote Link to comment Share on other sites More sharing options...
Hot Ptah Posted May 15, 2017 Report Share Posted May 15, 2017 9 hours ago, mikeweil said: All this certainly sharpened our awareness that Mosaic might not be around forever and urged us to shift our spendings towards their catalogue - at least that's what I decided. I got the Hines, the Pass is under way, andI will get the others I want, one every month, instead of buying CDs from other sellers. On the top of my list are Jamal, Turrentine, JPJ, and Young/Basie. I am going to do the same thing, buy from Mosaic regularly instead of from other sellers, until I have all of the sets that I want. In terms of tracking numbers and shipping details, this is a company which almost went out of business. I think we need to cut them some slack. They may have had to lay off their clerical staff. If we like Mosaic and want them to survive, I think we cannot complain too much about their process right now. Quote Link to comment Share on other sites More sharing options...
sidewinder Posted May 15, 2017 Report Share Posted May 15, 2017 Well said ! Quote Link to comment Share on other sites More sharing options...
Kevin Bresnahan Posted May 15, 2017 Report Share Posted May 15, 2017 On 5/14/2017 at 0:36 PM, Kevin Bresnahan said: So I just got the shipping notice for 3 of the 4 sets I ordered last week. Of course, the shipping confirmation has the wrong address! What the... I checked my order confirmation e-mail and it's correct. How did they get it wrong? My guess is that their ordering computer system and their shipping computer system are not linked properly. So now my old house will be receiving a large box of Mosaic boxes because my forwarding ran out months ago. I called Mosaic this morning and got to talk to Scott. It would seem that the on-line ordering system is not linked to either their shipping computer system nor their internal order tracking system. Luckily, I got hold of Scott before my order was shipped and he was able to change my address in the shipping system. Now I'm thinking... I used a new credit card too. Hmmm... did they have my old card on file? Quote Link to comment Share on other sites More sharing options...
erwbol Posted May 15, 2017 Report Share Posted May 15, 2017 If you place an order at Mosaic containing both a back ordered (supposedly back in June) and an already available set they will wait until both sets are in stock for the order to ship internationally, right? Quote Link to comment Share on other sites More sharing options...
ElginThompson Posted May 15, 2017 Report Share Posted May 15, 2017 2 hours ago, Scott Dolan said: What date did you receive that email? Mine came two Sundays ago, 5/7. Ordered May 4 Notification May 7 Delivered May 11 Quote Link to comment Share on other sites More sharing options...
Kevin Bresnahan Posted May 15, 2017 Report Share Posted May 15, 2017 1 hour ago, Hot Ptah said: I am going to do the same thing, buy from Mosaic regularly instead of from other sellers, until I have all of the sets that I want. In terms of tracking numbers and shipping details, this is a company which almost went out of business. I think we need to cut them some slack. They may have had to lay off their clerical staff. If we like Mosaic and want them to survive, I think we cannot complain too much about their process right now. While I agree that we should not complain too much about the service from a company that is likely short-staffed right now, I disagree that we shouldn't be unhappy with the fact that their system, as set up, can cause waste, something that needs to avoided if this company wants to stay alive. If I hadn't caught Mosaic's shipping error, they would have shipped my order to the wrong house. At a minimum, they'd be out of the money they spent to ship it. Worse case, it gets to my old house and the owner keeps it. Then, they would have been out of the shipping cost as well as the cost of the now "lost" boxes. This will not keep them in business for much longer. Quote Link to comment Share on other sites More sharing options...
ElginThompson Posted May 15, 2017 Report Share Posted May 15, 2017 58 minutes ago, erwbol said: If you place an order at Mosaic containing both a back ordered (supposedly back in June) and an already available set they will wait until both sets are in stock for the order to ship internationally, right? Not necessarily. I ordered Benedetti and then the next day the Savoy set. Benedetti arrived. Savoy is back ordered. Quote Link to comment Share on other sites More sharing options...
erwbol Posted May 15, 2017 Report Share Posted May 15, 2017 57 minutes ago, ElginThompson said: Not necessarily. I ordered Benedetti and then the next day the Savoy set. Benedetti arrived. Savoy is back ordered. I should email Mosaic to be sure then, otherwise I would end up paying more on customs duty if the order ships as two parcels. Quote Link to comment Share on other sites More sharing options...
Scott Dolan Posted May 15, 2017 Report Share Posted May 15, 2017 1 hour ago, ElginThompson said: Ordered May 4 Notification May 7 Delivered May 11 Hmmm... Mine was ordered on the 4th as well. Oh well, thanks for the info. I'll give them a call later this week... Quote Link to comment Share on other sites More sharing options...
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