Import Cds - the online retailer - what do you guys think of them?

[Chuck Nessa]

they owe me money and some cds. I have decided they will never be a good guy.

[jlhoots]

They didn't. It charged instantly, even though it was PayPal which always takes 48 hours to appear in my statement.

I think I caught myself up in some shit here.

In my experience PayPal charges immediately.

[Head Man]

They didn't. It charged instantly, even though it was PayPal which always takes 48 hours to appear in my statement.

I think I caught myself up in some shit here.

In my experience PayPal charges immediately.

Yes, they do. Yet another reason why I try never to use them.

[Leeway]

Here's a situation that strikes me as fairly typical of Import CD.

I've been receiving 10% off coupons from them via email for the last couple of weeks. I decided to order a fairly pricey box set (typically, they already had a good price on it); the 10% off would therefore be significant. The coupon I had, received Sunday, stated it would be good THROUGH December 8th. I go to checkout, and up pops a notice that the coupon is no longer valid!

"Error, Not Applied: "SAVE10" - SAVE10 is no longer active."

"Through" December 8th should at least take me to midnight EDT. Nope. Tried various things but I wasn't going to get that 10%. I sent them an email; no response of course. So no discount and no order and no box set. This all seems so Import CD, from the good prices, to the ordering snafu, to the lack of help, to giving up in frustration.

[StarThrower]

I made sure to place my order on the 7th. For some reason the expiration time is midday on the given date. So if you waited until later in the day, you're out of luck.

[romualdo]

I placed an order last night (11pm Brisbane time, Dec 8) & there were no problems with the coupon - Admittedly there is time difference (i'm approx 10hrs ahead)

[Dave Garrett]

Here's a situation that strikes me as fairly typical of Import CD.

I've been receiving 10% off coupons from them via email for the last couple of weeks. I decided to order a fairly pricey box set (typically, they already had a good price on it); the 10% off would therefore be significant. The coupon I had, received Sunday, stated it would be good THROUGH December 8th. I go to checkout, and up pops a notice that the coupon is no longer valid!

"Error, Not Applied: "SAVE10" - SAVE10 is no longer active."

"Through" December 8th should at least take me to midnight EDT. Nope. Tried various things but I wasn't going to get that 10%. I sent them an email; no response of course. So no discount and no order and no box set. This all seems so Import CD, from the good prices, to the ordering snafu, to the lack of help, to giving up in frustration.

I got caught out by this the last time they had a 10% off coupon, but could only blame myself for waiting until the last minute to place an order and not paying close enough attention to the coupon details, as it's clearly stated (albeit in the fine print) that the discount expires at noon on the last day.

This time around I was aware of the noon expiration. I had several CDs in my cart, but the inflated handling charges combined with the shipping made it not such a good deal even with the discount. I wound up getting the same CDs from Bull Moose instead - free economy shipping for orders over $25 and no handling charges meant that it came out to a couple of bucks cheaper than Import CDs, plus Bull Moose's customer service is a hell of a lot better than Import CDs if you have to contact them about an order.

Edited December 10, 2014 by Dave Garrett

[Leeway]

Yep, now I see the 12:00PM deadline in the fine print. That's still at variance with their own statement "Now Through 12/08 2014." The common meaning of which is to the end of that day. Of course, I never heard from them either. In a way I'm rather glad as I'm no longer sure I wanted the item .

[JSngry]

Next time, if that happens, call them. Somebody answers the phone, believe it or not, and they seem so happy to have somebody to talk to that they actually engage.

[Leeway]

Next time, if that happens, call them. Somebody answers the phone, believe it or not, and they seem so happy to have somebody to talk to that they actually engage.

You're totally a more charming conversationalist than I am . Besides I couldn't find a number (I know you found one once so I looked about didn't come up with it). I'll keep it in mind though.

[JSngry]

Damn...they removed it from their site,,,but here's a trail, perhaps: http://gethuman.com/phone-number/Importcds-com/

Doesn't matter - if they're gonna be like that, then no mas from me. Too much effort to save a little money, not worth it.

[colinmce]

I'm two days away from the 10 day mark on the item I ordered ("usually ships in 5-10 days), which I was charged for and know I will never receive. I will ask for a refund at that time and hope that this doesn't become an enormous hassle.

[erwbol]

My copy of The Giant Awakens (also "usually ships in 5-10 days") shipped after 16 days. That's not a problem for me when the item at $12.83 costs half what it does at Amazon.com.