John Tapscott Posted January 5, 2011 Report Posted January 5, 2011 Yes, I have found Newbury to be just fine. I received my Rollins box right a couple of days after Christmas - sooner than I expected (and it had to cross a border). Everything I have ever ordered has always arrived (eventually); even a Mosaic order that was for some reason sent first to Great Britain and then arrived a month later in a large British mail bag. The rather extreme inconsistency in delivery times is what puzzles me. Quote
Dmitry Posted January 5, 2011 Report Posted January 5, 2011 (edited) Uh oh! I clicked on the status link for the first time just now, and it says that it was delivered Dec 20. So I have emailed Newbury via Amazon with the "Where's My Stuff?" heading. I expect that they will just send me another copy. It looks like I am out of luck. I'm angry, but I don't think that there is anything I can do about it. When I contacted Newbury Friday (New Year's Eve), they still had a copy available at the same price $29.99. But today Newbury has none listed, and the cheapest set is going for $60. I am disgusted with Newbury's responses to my emails. The first did nothing more than provide a copy of the tracking data that I referred to when I first emailed them. It was a non-response. Their second email cavalierly said that should the package be returned to them, they will reship it. No mention of sending me another copy as I requested. No mention of a refund. Why would the NC send you a replacement? Did you pay for signature or insured delivery? Edited January 5, 2011 by Dmitry Quote
jlhoots Posted January 5, 2011 Report Posted January 5, 2011 I don't know about tracking on Newbury orders (I've never had a problem on orders from them), but my order from Amazon UK has no tracking information available. I believe that after 16 days it's lost. Quote
GA Russell Posted January 5, 2011 Author Report Posted January 5, 2011 Why would the NC send you a replacement? Did you pay for signature or insured delivery? Dmitry, I paid everything that was asked, and did not receive what I paid for. The details are the seller's responsibility. Quote
Dmitry Posted January 5, 2011 Report Posted January 5, 2011 GA, if they didn't give you any shipping options, then the liability is all theirs, I'd say. Your parcel was probably delivered to the wrong address by your carrier. Quote
JohnJ Posted January 6, 2011 Report Posted January 6, 2011 Bob Dylan - The Bootleg Series Vol. 1-3 - is available at Amazon UK for 7.99 pounds, a great price for this set. Quote
martini Posted January 9, 2011 Report Posted January 9, 2011 (edited) I had a long discussion with my mailman about this yesterday, and he didn't think that the package would ever be found. I feel your pain, GA. Off topic, but as good a place as any for a rant. I will NEVER use USPS around or anywhere near the holiday season again. Three of my Christmas present packages--all ordered on or near December 1, mind you--WERE NOT DELIVERED UNTIL AFTER 12/27. Off topic, but as someone who knows someone with "inside" experience with the USPS, anything shipped standard after 12/1 might take a month to arrive, even if it is traveling just a couple of states. The quasi-governmental unionized bureaucracy that is the USPS is currently trying to cut costs by "swallowing its tail." It is not a merit-based organization either (i.e., do a good job, and be rewarded). If it is not sent "priority mail," it is placed on the back burner, even if it was ordered way early. If you need anything in December with timeliness, go with UPS, FedEx, or DHL. However, during most months, USPS shipping is decent, and at a reasonable cost. Back on topic: if anyone comes across a decent deal on Wes Montgomery's Complete Riverside Recordings (for under $100, or under $80 preferably), please post. I missed some of the good prices in recent months. Edited January 9, 2011 by martini Quote
TWilson Posted January 9, 2011 Report Posted January 9, 2011 Hey GA Does Amazon or your method of payment offer any buyer protection? I know my wife has had a couple of items go astray on orders she has made through ebay/paypal and has got refunds. It does suck when all you want is the music and it is out in limbo somewhere. Quote
Bill B Posted January 9, 2011 Report Posted January 9, 2011 I had a long discussion with my mailman about this yesterday, and he didn't think that the package would ever be found. I feel your pain, GA. Off topic, but as good a place as any for a rant. I will NEVER use USPS around or anywhere near the holiday season again. Three of my Christmas present packages--all ordered on or near December 1, mind you--WERE NOT DELIVERED UNTIL AFTER 12/27. Off topic, but as someone who knows someone with "inside" experience with the USPS, anything shipped standard after 12/1 might take a month to arrive, even if it is traveling just a couple of states. The quasi-governmental unionized bureaucracy that is the USPS is currently trying to cut costs by "swallowing its tail." It is not a merit-based organization either (i.e., do a good job, and be rewarded). If it is not sent "priority mail," it is placed on the back burner, even if it was ordered way early. If you need anything in December with timeliness, go with UPS, FedEx, or DHL. However, during most months, USPS shipping is decent, and at a reasonable cost. Back on topic: if anyone comes across a decent deal on Wes Montgomery's Complete Riverside Recordings (for under $100, or under $80 preferably), please post. I missed some of the good prices in recent months. Newbury Comics Burlington,MA has the Montgomery Box for $69.99 Quote
GA Russell Posted January 9, 2011 Author Report Posted January 9, 2011 TBW, I am confident that Amazon will arrange for a refund if I demand it. But I don't want a refund, I want the music. martini, my problem is that the USPS claims that it was delivered Dec 20. So it is my word against theirs. ***** Here's one I don't think has been mentioned yet: The Debut Records Story (4 CDs) - $9.50 http://www.amazon.com/Debut-Records-Story-Various-Artists/dp/B000000XB7/ref=wl_it_dp_o?ie=UTF8&coliid=I3030IPF70YHI8&colid=RVSBV717YT9 Quote
BeBop Posted January 9, 2011 Report Posted January 9, 2011 Rufus Harley: Courage Relative to the list price ($50) and typical selling price I've seen lately (where DOES the demand come from?), $14.32 seems pretty cheap. It is, though, quite a bit for a "small" box, and is higher than download price. Quote
TWilson Posted January 10, 2011 Report Posted January 10, 2011 TBW, I am confident that Amazon will arrange for a refund if I demand it. But I don't want a refund, I want the music. martini, my problem is that the USPS claims that it was delivered Dec 20. So it is my word against theirs. ***** Here's one I don't think has been mentioned yet: The Debut Records Story (4 CDs) - $9.50 http://www.amazon.com/Debut-Records-Story-Various-Artists/dp/B000000XB7/ref=wl_it_dp_o?ie=UTF8&coliid=I3030IPF70YHI8&colid=RVSBV717YT9 I hear you about wanting the music not the money back, I would feel the same. Quote
jlhoots Posted January 10, 2011 Report Posted January 10, 2011 TBW, I am confident that Amazon will arrange for a refund if I demand it. But I don't want a refund, I want the music. martini, my problem is that the USPS claims that it was delivered Dec 20. So it is my word against theirs. ***** Here's one I don't think has been mentioned yet: The Debut Records Story (4 CDs) - $9.50 http://www.amazon.com/Debut-Records-Story-Various-Artists/dp/B000000XB7/ref=wl_it_dp_o?ie=UTF8&coliid=I3030IPF70YHI8&colid=RVSBV717YT9 Yeah - delivered. But to where? BTW, my Amazon UK order mentioned earlier in this thread NEVER showed up. Quote
Van Basten II Posted January 10, 2011 Report Posted January 10, 2011 They seem to have problems for orders from Europe to the other side of the pond, I had a package from France that took ages to arrive and I have some stuff from the UK that takes more time than usual. Quote
Ron S Posted January 10, 2011 Report Posted January 10, 2011 I currently have 2 orders shipped from Europe on December 13th--one from the UK and the other from France--that are missing in action. Based on what you guys are saying, it seems that I should give them another couple of weeks before seeking replacements or refunds. In the past, shipments from Europe never took more than 2-3 weeks to get here, but I probably never ordered right before the holidays. Quote
sidewinder Posted January 10, 2011 Report Posted January 10, 2011 I currently have 2 orders shipped from Europe on December 13th--one from the UK and the other from France--that are missing in action. Based on what you guys are saying, it seems that I should give them another couple of weeks before seeking replacements or refunds. In the past, shipments from Europe never took more than 2-3 weeks to get here, but I probably never ordered right before the holidays. Likely to be delayed with the backlog due to extreme weather over Xmas. I have a CD from the US that is taking longer than usual so I wouldn't worry too much. Quote
Ron S Posted January 10, 2011 Report Posted January 10, 2011 I currently have 2 orders shipped from Europe on December 13th--one from the UK and the other from France--that are missing in action. Based on what you guys are saying, it seems that I should give them another couple of weeks before seeking replacements or refunds. In the past, shipments from Europe never took more than 2-3 weeks to get here, but I probably never ordered right before the holidays. Likely to be delayed with the backlog due to extreme weather over Xmas. I have a CD from the US that is taking longer than usual so I wouldn't worry too much. Might have worked out better if we had traded orders. Quote
JSngry Posted January 10, 2011 Report Posted January 10, 2011 Users of the USPS - always check the Dead Letter Office in Georgia before abandoning all hope! Quote
Alexander Hawkins Posted January 10, 2011 Report Posted January 10, 2011 I currently have 2 orders shipped from Europe on December 13th--one from the UK and the other from France--that are missing in action. Based on what you guys are saying, it seems that I should give them another couple of weeks before seeking replacements or refunds. In the past, shipments from Europe never took more than 2-3 weeks to get here, but I probably never ordered right before the holidays. Likely to be delayed with the backlog due to extreme weather over Xmas. I have a CD from the US that is taking longer than usual so I wouldn't worry too much. Agreed - post really messed up around these parts too (still!) at the moment... Quote
A Lark Ascending Posted January 10, 2011 Report Posted January 10, 2011 I currently have 2 orders shipped from Europe on December 13th--one from the UK and the other from France--that are missing in action. Based on what you guys are saying, it seems that I should give them another couple of weeks before seeking replacements or refunds. In the past, shipments from Europe never took more than 2-3 weeks to get here, but I probably never ordered right before the holidays. Don't panic - my Ellington Mosaic which was waved off from the States on 8th Dec only arrived here on 7th Jan. Quote
Bigshot Posted January 10, 2011 Report Posted January 10, 2011 A full refund is a legitimate legal remedy. You may want them to come through with the order, but you can't demand it. Get the money back and buy it somewhere else. Quote
jlhoots Posted January 11, 2011 Report Posted January 11, 2011 I got my money back They said if it ever shows up I should just keep it (Amazon UK). Quote
GA Russell Posted January 11, 2011 Author Report Posted January 11, 2011 I requested a refund this evening. It has been a month today since I placed my order. Quote
Morganized Posted January 11, 2011 Report Posted January 11, 2011 Sonny Rollins Complete Prestige...new......$32.99 prestige Freelance Years.....new......$29.99 already gone!! newberry comics Seller... Received mine today.....USPS Quote
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