jazzbo Posted June 17, 2009 Report Posted June 17, 2009 I've made orders and not gotten email confirmations. I don't care. Just want the orders to ship. Quote
relyles Posted June 17, 2009 Report Posted June 17, 2009 I received a phone call today from customer service confirming my mailing address and letting me know one of my orders was getting ready to mail. I had not received a confirmation email on any order, so I took the phone call as a good sign. Quote
jazzydaddy Posted June 17, 2009 Report Posted June 17, 2009 (edited) Concord went through a corporate downsizing around the end of March. Brandi, their most knowledgeable and helpful customer relations staff person was one of the casualities. One should not expect the same level of service from these folks. Unfortunately I think this is a case of doing less with less........... The big push with Concord now is with mp3s (Yuck). - Don Um...has anyone tried to call them this week? It's 4:30 EST and they say they don't close till 5, but I've now called twice (and left a message yesterday) and nobody has picked up or called me back. Edited June 18, 2009 by jazzydaddy Quote
bertrand Posted June 19, 2009 Report Posted June 19, 2009 Which titles are out of stock? Haven't placed an order yet. Bertrand. Quote
Chuck Nessa Posted June 19, 2009 Report Posted June 19, 2009 (edited) Which titles are out of stock? Haven't placed an order yet. Bertrand. Gil Evans & Ten and Zoot Sims and the Gershwin Brothers (both SACD versions) were not shipped to me. Edited June 19, 2009 by Chuck Nessa Quote
trane_fanatic Posted June 19, 2009 Report Posted June 19, 2009 A few more I don't see on the lists: Marian McPartland's Piano Jazz Radio Broadcast With Bill Evans Marian McPartland's Piano Jazz Radio Broadcast With Dave Brubeck The Rance Allen Group Let The Music Get Down In Your Soul Ok so now this link is back http://www.concordmusicgroup.com/promos/summer/ and no longer linking to box sets. Although it now says "Unfortunately, this sale had to be discontinued on Friday, June 12. The titles are still listed below at their regular price." but when you add the CDs to your cart they show up as $5.98????? I can only assume this is part of Concord's brilliant marketing plan so the customer will say "OH MY GOD! they're still on sale I'm buying 50 discs!!!" Mhmm, something like that... Edit: Here's a few other $5.98 titles I found that I don't see on any of the blowout sale pages Amhed Abdul Malik - Jazz Sounds of Africa Bill Evans - Alone (Again) Bill Evans & Don Elliott - Tenderly: An Informal Session Count Basie, Joe Turner - Bosses Eddie "Cleanhead" Vinson With The Cannonball Adderley Quintet - Cleanhead and Cannonball Ella Fitzgerald - Ella A Nice Ella Fitzgerald - Ella in London Freddie Hubbard & Oscar Peterson - Face to Face Gene Harris - The Gene Harris Trio Plus One Geoffrey Keezer - Sublime: Honoring The Music Of Hank Jones Hank Jones - Ain't Misbehavin' Joe Pass & J.J. Johnson - We'll Be Together Again Joe Pass Quartet - Nuages: Live At Yoshi's, Vol. 2 Louis Bellson Explosion Roy Eldridge, Oscar Peterson & Dizzy Gillespie - Jazz Maturity Steve Turre - One 4 J: Paying Homage to J.J. Johnson Thelonious Monk Quartet - Misterioso Quote
ghost of miles Posted June 19, 2009 Report Posted June 19, 2009 I hadn't looked at this thread in awhile (didn't want to tempt myself to go back to the well), but I was also concerned about not getting a confirmation e-mail and called last week the day after I'd placed my order. The woman I talked to said they'd definitely gotten my order and it would be processed either on Friday (June 12) or the following Monday. Given what I've read here, I think I'd better call again today and make sure it did get processed and went out. Quote
jazzbo Posted June 19, 2009 Report Posted June 19, 2009 I got my first order yesterday, complete. Never got an email confirmation or shipping email, but 'salright. Quote
ghost of miles Posted June 19, 2009 Report Posted June 19, 2009 (edited) I got my first order yesterday, complete. Never got an email confirmation or shipping email, but 'salright. Excellent, good news--thanks for passing that along, Lon. Hopefully my order will show up today or tomorrow. EDIT: Or maybe not. Just got off the phone with a Concord customer-service rep, very friendly, but apparently my order, placed on June 10, is still in process at the warehouse. Edited June 19, 2009 by ghost of miles Quote
JSngry Posted June 19, 2009 Report Posted June 19, 2009 They're probably sitting there wondering why they're getting all these phone calls all of a sudden... Quote
TedR Posted June 19, 2009 Report Posted June 19, 2009 Disappointed to hear the Gil Evans and Ten and Zoot and the Gershwin Brothers SACDs are out of stock. Thanks Chuck for advising about the Gil Evans SACD as an upgrade. Actually I didn't have the session at all. So I'll keep a lookout for the original OJC. Quote
relyles Posted June 19, 2009 Report Posted June 19, 2009 On the concord site the status of my first two orders submitted June 10 & 12 is currently "shipped", including all the items within those orders. Quote
gmonahan Posted June 19, 2009 Report Posted June 19, 2009 Disappointed to hear the Gil Evans and Ten and Zoot and the Gershwin Brothers SACDs are out of stock. Thanks Chuck for advising about the Gil Evans SACD as an upgrade. Actually I didn't have the session at all. So I'll keep a lookout for the original OJC. Well (he said, selfishly), I hope my order got processed before the Evans went out of stock! greg mo Quote
relyles Posted June 19, 2009 Report Posted June 19, 2009 I just received my first order. Everything was included except for this: Gerry Mulligan & Thelonious Monk Mulligan Meets Monk There also was no explanation why it was not included, which I think is a little odd. Quote
Edward Posted June 19, 2009 Report Posted June 19, 2009 I placed a second order today, although my first order (from 6/14) has not yet been shipped. Some more titles sale-priced at $5.98 each that have not yet been mentioned include: Charlie Byrd - The Guitar Artistry of Charlie Byrd Rev. Gary Davis - Say No to the Devil Vince Guaraldi Trio - Charlie Brown's Holiday Hits George Lewis - Jazz in the Classic New Orleans Tradition Phil Woods Septet - Pairing Off Quote
mikeweil Posted June 19, 2009 Report Posted June 19, 2009 (edited) Now their sellout page says "Unfortunately, this sale had to be discontinued on Friday, June 12. The titles are still listed below at their regular price." I'm glad that I already have practically all of those I want ... one good thing about them stopping the sale is that most titles are probably still available. Re the Gil Evans: Forget about the OJC and get the SACD - it sounds tremendously better!!! The others are a mixed bag, sound-wise: check at sa-cd.net for reviews. Edited June 19, 2009 by mikeweil Quote
bertrand Posted June 20, 2009 Report Posted June 20, 2009 (edited) Made an order tonight - 11 CDs for $56 and change. Let's see what happens. Bertrand. Edited June 20, 2009 by bertrand Quote
gmonahan Posted June 20, 2009 Report Posted June 20, 2009 They really are goofy, aren't they? I remember when they did that huge sale...what was it...last year? Year before? It was the same thing--pure chaos. Orders got delayed, some things were available, some not, no "order" to it at all. And yet, despite all the craziness, most orders did arrive...in time. The lunatics really do seem to be in charge of the asylum over there. greg mo Quote
ghost of miles Posted June 20, 2009 Report Posted June 20, 2009 Got a reply to my customer-serv e-mail that the order had shipped--looking at the Concord site, it appears all 11 CDs are coming. Box is in Indy right now, so hopefully I'll get it Monday afternoon. Quote
relyles Posted June 22, 2009 Report Posted June 22, 2009 I just received my second order. All eleven items were included. Quote
gmonahan Posted June 22, 2009 Report Posted June 22, 2009 I just received my second order. All eleven items were included. And I just got my two cds, including the SACD Gil Evans. Concord is something else. Great record, by the way! greg mo Quote
Jay Posted June 24, 2009 Report Posted June 24, 2009 Got my order today - only six of eleven were shipped. Missing were the SACDs of Monk and Mulligan, Gil Evans, Sonny Rollins (Tenor Madness), Chet Baker in NY and sadly, the Big Star two-fer. Oh well. For those of you that have been through this with Concord before, did you ever get any backordered items or was it a bust? I see that most of the missing titles from my order are still on their website. Quote
Aggie87 Posted June 24, 2009 Report Posted June 24, 2009 Got my first order today, and received 10 of 11 titles. The odd man out was "Kelly Blue". Quote
JSngry Posted June 24, 2009 Report Posted June 24, 2009 Somebody should make a list of all the titles not delivered and place an order of just them. Quote
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