Guy Berger Posted February 17, 2007 Report Share Posted February 17, 2007 My computer (a Toshiba Satellite laptop) is about 2.5 years old and recently has been developing some problems -- crashing from overheating, erratic CD/DVD drive, and hinges connecting the screen to the body coming loose. Fortunately I have a 3 year warranty on the thing, and early last week sent it in for repairs. They sent it back pretty quick, fixed the hinges, replaced the CD/DVD drive, and replaced the cooling fans. I was very excited to have it back... ...Except now the computer will crash after 1 or 2 minutes of being on. I spoke with the technical support guy and it's definitely a hardware issue. So I have to send it for repairs again on Monday. Not having the laptop doesn't make my work impossible (fortunately I am at a stage when I am mostly reading, not writing) but it does make life a hassle. I unrealistically demanded that they send me a replacement computer while this second set of repairs takes place. How many sets of repairs do I have to undergo before I have a legitimate right to demand a new comptuer? Quote Link to comment Share on other sites More sharing options...
Son-of-a-Weizen Posted February 17, 2007 Report Share Posted February 17, 2007 Why are they pissing you off? Based on your comments, sounds to me that they're being quite attentive and aren't playing dodge-the-customer 'ball' w/you. That's a good thing. Send it back.....they'll fix it. The fact that they screwed up the first time is no biggy these days. If you own a house, you find that almost nothing gets done right the first time 'round. ..and as for cars....heck, from Mid-Sept-December, I had my Mercedes at the dealership on 4 separate occasions for a total of 5 weeks because their dimbullb mechanics couldn't correct a few things. When you have to go back that many times, then you start reading them the riot act and demanding that they give you a new Benz for a loaner...or in your case, a laptop. Come to think of it, that was rather sporting of the Service Dept. Manager to give me his personal vehicle. Anyway, I'm happy to hear that Toshiba USA is accomodating ---now I'm beginning to second guess my earlier decision not to purchase the extended warranty w/that Satellite laptop (S4467) I bought for my wife on Monday. They wanted something like $240? Hell, that's 1/5 the cost of a new Miele Dishwasher! No way!! Damn, hope nothing bad happens! Quote Link to comment Share on other sites More sharing options...
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