Dan Gould Posted April 18, 2006 Report Share Posted April 18, 2006 OK, April 1, I'm so hopped up by Jim S.'s review of the Gene Conners Black & Blue release, I start searching for the disc. Everywhere I look, its not in stock, long timeline to secure, then I find it in the Doubletime Jazz listings, supposedly in stock, so I pull the trigger. Now, two plus weeks later, I haven't seen the disc yet, and can't raise any response from the company. I sent an email to the address that sent the purchase receipt, and then I tried the contact email on the website, and still, nothing. I'd call their 800 number but if memory serves, its just a voicemail line, and it doesn't seem to make much sense, yelling at a machine when I want to talk to a human being. Does anyone have any recent experience with Doubletime? Can anyone offer any sort of reassurance that they will either provide the disc I purchased or finally get in touch with me? Thanks. Quote Link to comment Share on other sites More sharing options...
Hardbopjazz Posted April 18, 2006 Report Share Posted April 18, 2006 Earlier this year, January, I placed an order and it never came. I never got a response to my emails or phone calls. I called my credit card company and they were able to get my money back. Quote Link to comment Share on other sites More sharing options...
Dan Gould Posted April 18, 2006 Author Report Share Posted April 18, 2006 Earlier this year, January, I placed an order and it never came. I never got a response to my emails or phone calls. I called my credit card company and they were able to get my money back. Oh MAN. Quote Link to comment Share on other sites More sharing options...
Д.Д. Posted April 18, 2006 Report Share Posted April 18, 2006 They are functioning. Their database is woefully out of date (so a lot of stuff turns out to be not avilable), and it takes them ages to fill orders. They also never respond to e-mails. But if you are willing to wait a couple of months, they might ship what you have ordered. In any case, I don't think they will charge your card unless they ship. Quote Link to comment Share on other sites More sharing options...
Jim Alfredson Posted April 18, 2006 Report Share Posted April 18, 2006 What's up with that!? Quote Link to comment Share on other sites More sharing options...
Rooster_Ties Posted April 18, 2006 Report Share Posted April 18, 2006 What's up with that!? No kidding. With service like that, why be in business at all?? Quote Link to comment Share on other sites More sharing options...
Hardbopjazz Posted April 18, 2006 Report Share Posted April 18, 2006 They are functioning. Their database is woefully out of date (so a lot of stuff turns out to be not avilable), and it takes them ages to fill orders. They also never respond to e-mails. But if you are willing to wait a couple of months, they might ship what you have ordered. In any case, I don't think they will charge your card unless they ship. My card was charged the 52 dollars. I placed the order on January 12. I waited till Feb 13. I got my master card bill and the 52.08 was on it. I called and emailed but didn't get anywhere. I called Citibank and they looked into it, and my accounf in March was credited $52.08. Quote Link to comment Share on other sites More sharing options...
montg Posted April 20, 2006 Report Share Posted April 20, 2006 They are functioning. Their database is woefully out of date (so a lot of stuff turns out to be not avilable), and it takes them ages to fill orders. They also never respond to e-mails. But if you are willing to wait a couple of months, they might ship what you have ordered. In any case, I don't think they will charge your card unless they ship. This was my experience too, about a year or two ago. I've never ordered from them since. Nothing annoys me more than ordering something supposedly in stock, only to wait, wait, wait...only to finally learn that someone simply didn't update the website Quote Link to comment Share on other sites More sharing options...
Dan Gould Posted May 3, 2006 Author Report Share Posted May 3, 2006 Well, color me shocked and pleased. First, I uncovered the printout from the order confirmation page, and actually noticed that there was a code listed "to check the status of your order". So I go back to the website and see that the first choice under "options" is "order status" so I enter the info ... and it says "completed". Then I walked out to the mail box, and guess what was waiting for me? Quote Link to comment Share on other sites More sharing options...
doubleM Posted May 3, 2006 Report Share Posted May 3, 2006 Isn't that Jamey Aebersold's business? Quote Link to comment Share on other sites More sharing options...
Dan Gould Posted May 3, 2006 Author Report Share Posted May 3, 2006 Yes. Quote Link to comment Share on other sites More sharing options...
DukeCity Posted May 3, 2006 Report Share Posted May 3, 2006 I believe it's operated by Jamey's son, and includes CD sales and the DoubleTime record label. Quote Link to comment Share on other sites More sharing options...
Chuck Nessa Posted May 4, 2006 Report Share Posted May 4, 2006 (edited) Jamey was a good friend 30+ years ago but personal dealings with the kid led me to refuse doing business with the outfit. Edited May 4, 2006 by Chuck Nessa Quote Link to comment Share on other sites More sharing options...
allblues Posted May 4, 2006 Report Share Posted May 4, 2006 The Music Resource site has been updated, at least to add some 2006 releases under "specials." However, I stopped ordering from them after waiting months (with no responses to my e-mails) for a partially filled order. As mentioned already, the packaging left something to be desired. It's unfortunate because I had good luck with them years ago in getting some hard-to-find and out-of-print titles. Should we should start a thread to recognize online shops with particularly excellent or poor customer service? Quote Link to comment Share on other sites More sharing options...
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