Search the Community

Ordered May 25 Monday, June 3 Package has shipped (card billed) ***this is already a bit of an interval, but nothing like this next one*** Saturday, June 15 1:59 PM Package arrived at a carrier facility Elk Grove Village Il Distribution Center, US 3:14 PM Package arrived at a carrier facility Chicago Il Network Distribution Center, US Monday, June 17 12:26 AM Package arrived at a carrier facility Des Moines Ia Network Distribution Center, US 1:08 AM Package has left the carrier facility 11:50 AM Package has left the carrier facility Des Moines Ia Network Distribution Center, US Tuesday, June 18 5:16 AM Package arrived at a carrier facility Dallas Tx Network Distribution Center, US 5:39 AM Package has left the carrier facility Dallas Tx Network Distribution Center, US Wednesday, June 19 8:06 AM Package arrived at a carrier facility Plano, TX US 8:28 AM Out for delivery Plano, TX US 3:46 PM Delivered Plano, TX US Ok - from 5/25 thru 6/03 there was no activity on the order at all. Then it "shipped" on 6/03 and my card was charged, The only problem with that was that the USPS tracking number status kept showing that they were awaiting the product for shipment until 6/15, nearly two weeks. I repeatedly contacted the seller between 6/03 and 6/15 and received repeated circular bot-like responses from "Susan" that said the item had shipped on 6/03, where is it then? use the tracking number, the tracking number shows the item is still not there, it shipped on 6/03, where is it the, check the tracking #. Finally contacted Amazon directly and they initiated their process, communicated my frustration, asked about a refund, and etf? is wrong with this picture. "Susan" again replied that the item had shipped on 6/03, use the tracking number, and oh yeah, sometimes they have trouble with their USPS tracking data, they've been looking into it. Finally, on 6/15, there was an update to the tracking number, and then the order proceeded normally enough (except that it was actually delivered yesterday, 6/20, not 6/19. I've tried to leave a ** rating for the seller, but Amazon keeps saying there's a "problem" on their end with receiving it. So it looks like the fix is in there, maybe, I gather that this outfit is good enough on recent/popular items, but my item was not anything like that. I honestly believe that they did not have the item on hand, faked a shipping date to avoid a refund right away (and to collect the cash), used that trick to hunt a copy down, and then and only then got the order into actual shipping circulation. The only part of this process that bothers be is the phony shipping date, using it to charge the card, and then weasel-ing the circular bot responses. I've been through this process with other sellers for other like items, and they'll just keep delaying the order - and not charging the card -until they either get a copy or else cancel the order due to unavailability. Just fulfilling the order is not enough. Billing practices matter. Movie-Mars will never get my business again.