This week I received two shipments on back to back days from The Lost Recordings, though I only ordered one copy of each release. I contacted them and asked for their FedEx number, and they responded that I would have to prepay to return it and they would credit me on a future order or refund the shipping charge on my credit card.
There are several issues I have with this reply. One is I had to supply a new box, neither one was in any shape to be reused, two, I seem to be taking the risk in case the returned package is lost or stolen and I get stuck filing insurance claims.
I am tempted to reject their solution and ask for a better one, like my getting an estimate from FedEx, ask them to refund my credit card that amount, then I will ship the box.
How would you reply to this situation?